Kixters.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels or any other non-factory markings. Alteration (postal labels, marker, and/or writing), damage, or omission of the original box will render merchandise not returnable for credit or exchange (No Refund). Returns must be received within fourteen (14) days of receipt. Leggings, tights, socks, and jewelry are a FINAL SALE, No returns or exchanges.
- All shipping charges are non-refundable
- Kixters.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.
- Worn merchandise will not be refunded. Merchandise received in worn condition will be disposed of with 14 days of receipt, or customer may have merchandise shipped back to them at their own expense.
- Contact Customer Service for availability of desired exchange item(s).
- Returns on special orders are not accepted.
- Ship your return or exchange through an insured trackable carrier, as Kixters.com cannot be responsible for lost or damaged packages.
- An email notification will be sent to you once your package has been received by Kixters.com.
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Kixters.com).
- International shipment fees and/or any potential levied duty or customs fees will not be refunded by Kixters.com
PLEASE EMAIL RETURNS@Kixters.com FOR A RETURN AUTHORIZATION
Please send your return or exchange to:
2005 Washington Street
Hanover, MA 02339
All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday. *Holidays excluded. Kixters.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package. If you decide to refuse any shipments from Kixters.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.own.com uses UPS for delivery, and therefore are unable to deliver to P.O. Boxes. During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.
*FREE SHIPPING ON ALL ORDERS $70 OR GREATER TO LOCATIONS WITHIN THE CONTINENTAL USA
Free shipping Via UPS Standard Group Shipping. All other shipping methods and services subject to additional fees at checkout
SHIPMENTS TO ALASKA, HAWAII, US TERRITORIES AND US MILITARY BASES SUBJECT TO SHIPPING FEES.
APO/FPO & P.O. BOXES SHIPPING:
We now ship to military addresses via USPS Priority Mail. Transit times vary and are not guaranteed by USPS.Since our system doesn’t currently support APO/FPO addresses, please select "in-store pickup" and enter your address in the comment window. APO/FPO shipments subject to additional shipping fees. We will provide you with the shipping fee information once we receive your order.
International shipping rates will be calculated and added at the time of checkout based on the country of shipment. International orders are shipped via USPS priority parcel post. International shoppers should be advised that their own country may impose additional duty and customs fees on products purchased from Kixters.com. Kixters.com cannot predict if or when a country may impose additional duties and levies.
Kixters.com reserves the right to not ship orders to addresses other than the billing address provided and / or to a name other than what is provided in the bill to information.
No Sales Tax*
Enjoy no sales tax on every order*. Kixters.com pays all applicable sales tax for orders shipped in the United States.
* When required, we collect sales tax. The sales tax amount will be displayed on the Order Confirmation page prior to completing your order. We currently collect sales tax in MA and CT.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.