Refund policy

Kixters.com accepts returns and exchanges on full priced merchandise in the categories of FOOTWEAR, and CLOTHING, that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached.

Returns must be received within fourteen (14) days of receipt.

Sale merchandise is a FINAL SALE.

ACCESSORIES, GIFT ITEMS, JEWELRY, BEAUTY, and INTIMATE WEAR, LEGGINGS, TIGHTS are a FINAL SALE.  No returns or exchanges.

Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels or any other non-factory markings. Alteration (postal labels, marker, and/or writing), damage, or omission of the original box will render merchandise not returnable for credit or exchange (No Refund). Clothing will not be accepted for return with makeup, deodorant, food stains or smells of any kind, including body odor, cigarette smoke, or perfume (No Refund). All shipping charges are non-refundable (No Refund).

Kixters.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.

Worn merchandise will not be refunded. Merchandise received in worn condition will be disposed of with 14 days of receipt, or customer may have merchandise shipped back to them at their own expense.

CHRISTMAS / HOLIDAY RETURN POLICY.

Merchandise purchased as gifts are subject to the same policy as above.  Clothing and Footwear categories may be accepted for exchange or merchandise credit for the current retail price until January 15, 2020.

All other categories excluding Clothing and Footwear are FINAL SALE.

 

Contact Customer Service for availability of desired exchange item(s).
Returns on special orders are not accepted.

Ship your return or exchange through an insured trackable carrier, as Kixters.com cannot be responsible for lost or damaged packages.

Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Kixters.com).

International shipment fees and/or any potential levied duty or customs fees will not be refunded by Kixters.com
PLEASE EMAIL RETURNS@Kixters.com FOR A RETURN AUTHORIZATION

Please send your return or exchange to:

Kixters.com
2055 Washington Street

unit 203

Hanover MA 02339